About us

Contact IT Services at (870)245-5567 or support@obu.edu Our office is located on the 2nd floor of Cone Bottoms Hall in suite 250.

IT Services Director - Bill Phelps

The Network Services Support Center is staffed by Kevin Herrington (Network Services Administrator) Grant Turner (Assistant Network Services Administrator), Kevin Smead (Computer Systems Technicians), Jeff Coventry (Systems Support Specialist) and several students that perform various duties for the Support Center staff.  The functions of the Network Services and Support Center include:

• Delivery and set up of new personal computers and peripherals
• Troubleshooting network wiring and network client problems
• Providing support for software and hardware problems
• Providing all of the data processing functions (running reports, designing queries, etc.)
• Supporting the campus Academic labs with hardware maintenance and installation of software
• Maintaining all of the campus file servers
• Maintaining the campus internet connection
• Planning for the implementation of new network technologies
• Planning, implementing, and maintaining network security policies

Administrative Application Support is the operations area of the IT Services Department.  The operations area personnel are John Hill (Senior Programmer/Analyst), Melinda Fowler, (Programmer).  The responsibilities of the operations area include:

• Planning and coordinating new technology directions
• Programming and maintenance of all of the University's Administrative Applications

LMS Support is staffed by Marla Rigsby (Instructional Design and Technology Specialist).  Responsibilities of LMS Support include:

• Configuring, administering, maintaining, and troubleshooting the Moodle LMS environment for all campuses
• Consulting and providing support services in instructional design, strategies, assessment, and technology for instructional development projects